Your operation lives in your head.
If you've been running this for years:
You're dispatch, quality control, training, and compliance — rolled into one person.
Your procedures live in your head. Your policies are habits.
When you're out sick, everything stops. You don't need better tools — you need another you.
If you're building something new:
You have a clear picture of how the business should run.
Your team keeps improvising around it.
You're the gap between what you want it to be and what it actually is.
Runbook fixes both.
How It Works
Author your operations
Define your procedures, policies, and assets in one place. Turn tribal knowledge into a system anyone can follow.
AI runs the routine
Smart routing, guided execution, and automatic escalation. Your team gets the right work at the right time.
The record proves it happened
Every action is logged automatically. Compliance, proof of work, and operational insight — built in.
This product implements the authored.systems framework. Same six primitives every operation runs on — now with software that enforces them.
Type one line. Runbook does the rest.
Every frustration becomes a rule. Every rule enforces itself.
You type
$ policy author
Count the safe every morning at 8. Notify me if it's missed by 15 minutes.
Runbook asks one clarifying question
runbook asks:
Should this apply to every location, or just the main store?
Runbook proposes the rule in plain English
proposed rule:
Every day at 8 AM, check that the safe has been counted. If not, wait 15 minutes, then notify you by GChat.
dry-run:
This rule would have caught 3 missed counts in the last 30 days.
You hit 'Turn it on.' Done.
Policy active. Dry-run off. Enforcement on.
Under 60 seconds from frustration to enforced rule. Add one every time something bugs you. Your business becomes what you want it to be, one line at a time.
What You Get
Smart Routing & Escalation
Work gets assigned to the right person. If something falls through, the system escalates — automatically.
Guided Execution
Step-by-step procedures with AI assistance. New hires perform like veterans from day one.
Asset Tracking
Every property, piece of equipment, or facility — tracked, condition-aware, and lifecycle managed.
Team Management
Qualifications, schedules, and assignments. Know who can do what, and who's available.
Automated Scheduling
Recurring inspections, preventive maintenance, and triggered workflows — no manual coordination.
Proof of Work
Immutable records of every action. Compliance-ready audit trails without extra paperwork.
Built for service businesses
Get Early Access
Join the waitlist. We're onboarding service businesses now.