Privacy Policy

1. Who We Are

Runbook is a product of Atriumn LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications, and services (collectively, the “Service”).

2. Information We Collect

We may collect the following types of information:

• Account Information— name, email address, phone number, and organization affiliation when you create an account.
• Usage Data— pages visited, features used, timestamps, device type, and browser information.
• Communications— messages you send or receive through the Service, including SMS/text messages.
• Property & Asset Data— information about properties, equipment, inspections, and service records you enter into the Service.
• Media— photos, audio recordings, and other files you upload during inspections or service visits.

3. How We Use Your Information

• To provide, maintain, and improve the Service.
• To send transactional messages (e.g., appointment confirmations, service updates) via email or SMS.
• To authenticate your identity and manage your account.
• To respond to your inquiries and provide customer support.
• To detect, prevent, and address security issues or fraud.
• To comply with legal obligations.

4. SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from us related to the Service. These may include:

• Appointment reminders and scheduling confirmations.
• Service visit notifications and updates.
• Account verification and security codes.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at privacy@onrunbook.com. We do not share your phone number or SMS opt-in data with third parties for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers— third-party vendors who assist in operating the Service (e.g., cloud hosting, messaging, analytics). These providers are contractually obligated to protect your data.
• Your Organization— if you use the Service through a property management company or other organization, your usage data and service records may be visible to authorized members of that organization.
• Legal Requirements— when required by law, regulation, or legal process.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain data as required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

7. Data Security

We use industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, role-based access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt out of SMS communications at any time.

To exercise these rights, contact us at privacy@onrunbook.com.

9. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Atriumn LLC
privacy@onrunbook.com